🤝 Long-term contract

📍 Location: Remote

Maestrooo is the leading Theme company on Shopify. Our themes are used by tens of thousands of merchants every year, ranging from bootstrappers to large companies, who take advantage of our beautiful design, stable code, and outstanding support.

More and more retailers have realized the importance of e-commerce and started to migrate online, which caused a sudden increase in our activity and, of course, our support.

In order to cope with the constantly increasing support load, we are looking for a new support staff member who will help us to grow in a sane way.

💈 Job description

Your role will be to answer questions that merchants may have about our themes. The questions we receive are both technical and non-technical, which include:

• Pre-sale questions;
• Assistance with a specific feature of the theme (guiding merchants through the use of the platform);
• Technical debugging (involving HTML, CSS, JavaScript...);
• Redirect questions that are not related to us to the appropriate people.

Your day-to-day experience at support will also be critical to:

• Improve both merchant documentation and internal documentation;